We ship UPS or USPS.  In-stock items will normally ship within 2 business days.  
 
We make every effort to keep web pages up to date with "Out of Stock" information.  We will email you as soon as possible if you order a product we do not currently have in our inventory.

For local customers wishing to pick up their order in New Jersey, please use the "Customer Will Pick Up" option during the check out process.  No shipping charges will be applied. 
 

• Do you charge sales tax?
Since we ship from New jersey, we will charge 7% NJ sales tax for items billed to a New Jersey address.
 
 
• Is my credit card info secure?
 Nantucket Gift Company uses SSL (Secure Socket Layer) technology for an absolutely secure environment for your name, address and credit card information. 
 
 
• What if I am not happy with the purchase?
We guarantee everything we sell on our site to be representative as described and pictured. However, if you are not satisfied, your item may be returned within 10 days of date received by you.  An RMA (Return Merchandise Authorization) is required for returns to be accepted.  Please e-mail for permission to return.  We will issue an RMA number which needs to be clearly visible on the outside of the box.  Return shipping is the responsibility of the customer.

Items returned without authorization (no RMA) will not be accepted.  Merchandise must be in resalable condition.  
 
Our Shipping Error
If you receive the wrong merchandise, e-mail us immediately.  We will reship the correct merchandise along with a shipping label to return the wrong merchandise.
 
Seasonal Item Returns
Generally, seasonal merchandise is not returnable.  Email us if in doubt but an RMA is still required. 
 
 
• What if the goods are damaged?
Everything is shipped insured but you must contact UPS or USPS immediately if your order is damaged!  Please keep all boxes and packing material as they may wish to inspect.  UPS will give you a tracking number and UPS will contact us.  Follow up with an e-mail to us so we can make arrangements to replace your purchase as soon as possible.
 
 
• What do we do with your email address?
E-mail addresses are retained but will normally never be used again.  See our Privacy Policy
 
Our shopping cart automatically e-mails you a copy of your order if you have provided a valid e-mail address.  This is the best way you to receive a copy of your order.  We may also need to e-mail you if there is a problem with your order.
 
In the future we may e-mail you new product information on items similar to what you have ordered.  This is not in place at this time and may or may not be added in the future.  The frequency would be no more than every six months.
 
 
• Do you gift wrap?
Currently, there is a gift wrapping charge of $3.00 per item. Please be advised that many items cannot be gift wrapped due to size or packaging.  During the Checkout process, you will be asked whether you want a greeting and/or your item(s) gift wrapped. Ribbon trim and gift boxes will be provided as appropriate. If gift wrap is unavailable for the item(s), we will advise you via email and credit back the gift wrap charge.
 
We will always be glad to include a handwritten card with your special message and you may also note this in the "Special Instructions" section of the order form.   
 
 
• Can I order by phone or fax?
By Phone using Credit Card:
Call our toll free number (866-626-8858) to place your order.  Leave all your information and we'll return your call or you may also use our voice mail system (which is completely secure too) to leave your ordering information.  We accept Visa or Mastercard.  Be sure to leave your e-mail address so we can confirm your order with a copy of the invoice.  See our Privacy Policy.
 
By FAX using Credit Card:
You may still use our Shopping Cart on the website even if you plan to fax the order to us.  Just check the appropriate box when checking out and print the order form.   With a pen, handwrite your credit card information on the form (Visa or Mastercard) and then just fax it.  We’ll take care of the rest. 
 
Our fax number is 908-273-6394.  
 
By Check :
You may still use our Shopping Cart on the website even if you plan to mail the order to us.  Just check the appropriate box when checking out and print the order form.  You can fill out the credit card information (Visa or Mastercard) or enclose a check.  We will wait for your check to clear before we ship the item.  We’ll take care of the rest. 
 
Please send your check to:
Nantucket Gift Company Co.
P.O.Box 567
Summit, NJ  07902
 
 
• What is your privacy policy?
We will never give or sell any information about our customers to anyone for any reason!